Customer's Bill of Rights

We believe that our customers deserve the utmost respect and professionalism. We are dedicated to providing quality software at an affordable price. We want our customers to be very happy with their software purchase. We guarantee the best support, security and privacy for anyone who does business with us.

We want you to be satisfied with the software you purchase from us, and the purchase experience itself. To that end, we will do all that we can to help you with any queries or troubles you may have. To reach us or our customer support team, please fill out our online form. Please provide all necessary information so that we may help you as soon as possible. You may also phone +1-408-255-6630 to reach customer service or write to Whizoo Customer Service, 1211 Johnson Ave, San Jose, CA 91529, USA.

When you buy shareware (BtToggle, Currency and Power) from us, you buy a license to use the software on a single handheld. We ask you for your HotSync ID (user name) to prevent piracy. Getting paid for our efforts encourages us to maintain and improve the software and offer first-class support. If you change heldhelds, or change your HotSync ID there is no need to buy a second license. Just complete the section entitled Registration Code Doesn't Work on the support page.

If for any reason you are not satisfied with your software purchase, you can ask for a refund, exchange or credit within 30 days of its purchase date. If there is a bug in the software or source code we will work with you to correct the problem.

To request a refund, you need to follow the following steps:

1. Fill out the online form and request a "Software Removal Form".
2. Complete the form, and mail or fax it to the address given on the form. For legal reasons, we must receive a hard copy.
3. As soon as we receive the form we will process the refund and notify you via email.

Your right to privacy is one of our primary concerns. When making a software purchase, we will only ask for the information necessary to process the transaction. This information may include your name, your HotSync ID, your billing address and your credit card details. Also, a cookie may be created on your hard drive to allow shopping cart functionality for your visit to our web site. This cookie will never contain personal information though; it is only used to store product purchase information.

The information that we collect during a purchase is necessary for us to fulfill your order, track the status of your order, and provide the best customer service possible. We will never provide your personal information to anyone else, no matter what the purpose might be. Specifically, your personal information will never be sold to 3rd parties to be used for marketing or solicitation.

Periodically, we may use the information provided to us to notify you of important announcements regarding special offers or important functionality changes to our software or web site. We may also provide free email newsletters to those who are interested in receiving them. You can request to be excluded from these announcements. Unsubscribe instructions are included in every email we send out.

We guarantee the highest level of security for your confidential information while you shop. When making purchases, all of your personal information including credit card number, name, and address are encrypted using 128-bit encryption, so it cannot be read as the information travels over the Internet. We guarantee that all transactions you make at this web site are 100% secure. This means if unauthorized charges are made to your credit card, as a result of shopping at Whizoo.com, you pay nothing.*